Discussion The 4 "C"-s of Work Instructions & Employee Retention
The 4 "C"-s of Work Instructions & Employee Retention
One of the most overlooked causes for excess workforce turnover is the departure of employees who are frustrated with the lack of information needed to perform their jobs properly and efficiently. In many instances, this is a “snowball rolling downhill” issue. Current employees are not as productive as they should be leading to constant finger-pointing between management and employees. Ultimately, the disgruntled employee leaves and when they leave, overall productivity and efficiency decreases even further as new employees have to be trained (without proper training tools) to fill the vacated position.
So, how do great companies avoid this conundrum? What we have seen at many of our customer sites is that at the core of a good training / skills program are detailed work instructions that are Current, Convenient, Clear and most of all, Correct. Miss any one of these and employees will quickly lose faith in the information and become increasingly frustrated with their inability to get their work done. Get them all right and you have employees that are satisfied, productive and less likely to leave. The end result for the company is better product, productivity, and ultimately profits.
We would love to hear your feedback and thoughts on this topic.
Comments
Posted On
Apr 01, 2010Posted By
Good comments for discussion. More designers are focusing their work instruction development on role or user-based content for manufacturing tasks and standard formats to help improve the productivity and accuracy in operations. ISO and ISA have drafted standards for user interface designs and document standards for example. More will be coming in the future. Other users finding other standards or industry associations who are supporting this?
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